PROGRESS AND
PRIORITIES
2007/2008
-
CHAIRMAN:
Geoffrey J W Kent
Chairman & CEO
Abercrombie & Kent
VICE CHAIRMEN:
Peter R B Armstrong
President & CEO
Rocky Mountaineer Vacations
Edouard Ettedgui
Group Chief Executive
Mandarin Oriental Hotel Group
Maurice Flanagan CBE
Executive Vice Chairman
Emirates Airline & Group
Michael Frenzel
Chairman of the Executive Board
TUI AG
David Mongeau
Chairman
Avington
EXECUTIVE COMMITTEE:
Philippe Bourguignon
Vice Chairman
Revolution Places
Marilyn Carlson Nelson
Chair & CEO
Carlson
Alex Christou
Managing Partner
Accenture
Andrew Cosslett
CEO
InterContinental Hotels Group PLC
John Elkins
Executive Vice President
Visa International
Sebastián Escarrer
Vice Chairman & CEO
Sol Meliá
Manuel Fernando Espírito Santo
Chairman
Espírito Santo Tourism
Stephen P Holmes
President, Chairman & CEO
Wyndham Worldwide
Richard R Kelley
Chairman
Outrigger Enterprises Group
Manfredi Lefebvre D’Ovidio
Chairman
Silversea Cruises
J W Marriott, Jr
Chairman & CEO
Marriott International, Inc
Armin Meier
Group Chief Executive Officer
Kuoni Travel Holding Ltd
Alan Parker
Chief Executive
Whitbread plc
Gilles Pélisson
CEO
Accor
Charles Petruccelli
President Global Travel Services
American Express
Stevan Porter
President, The Americas
InterContinental Hotels Group PLC
Christopher Rodrigues CBE
Chairman
VisitBritain
Jeffrey C Rutledge
President
AIG Travel, Inc
Jyotsna Suri
Chairperson & Managing Director
Bharat Hotels Ltd
Ian Swain
President
Swain Tours
Jonathan M Tisch
Chairman & CEO
Loews Hotels
Brett Tollman
The Travel Corporation
Vincent A Wolfington
Immediate Past Chairman WTTC
Chairman Emeritus
Carey International, Inc
GLOBAL MEMBERS:
Mohammed Al Habbai
CEO
Dubailand
Eric Anderson
President & CEO
Space Adventures
Ron Andruff
President
Tralliance Corporation
Giovanni Angelini
CEO & Managing Director
Shangri-La Hotels & Resorts
Ted J Balestreri
Chairman & CEO
Cannery Row Company
Simón Barceló Vadell
Chairman & CEO
Barceló Hotels & Resorts
Raymond Bickson
Managing Director
Taj Hotels, Resorts and Palaces
Stephen Bollenbach
Co-Chairman & CEO
Hilton Hotels Corporation
Giorgio Boscolo
CEO
Boscolo Group
Rattawadee Bualert
President
lebua Hotels & Resorts Co, Ltd
Chris J Cahill
President & COO
Fairmont Hotels & Resorts
Jeff Clarke
President & CEO
Travelport
David Clifton
Managing Director, EMEAA
Interval International
Jim Compton
Senior Vice President, Marketing
Continental Airlines
Fernando Conte
Chairman & CEO
Iberia, Airlines of Spain
Robert Darbelnet
President & CEO
AAA
Rakesh Gangwal
Chairman, President & CEO
Worldspan
Laurence Geller
President & CEO
Strategic Hotels & Resorts
Sam Gilliland
Chairman & CEO
Sabre Holdings
Naresh Goyal
Chairman
Jet Airways India Ltd
Arthur de Haast
Global Chief Executive Officer
Jones Lang LaSalle Hotels
Sir Stelios Haji-Ioannou
Chairman & Founder
easyGroup
Pansy Ho
Managing Director
Shun Tak Holdings Limited
James Hogan
CEO
Etihad Airways
Raimund Hosch
President & CEO
Messe Berlin GmbH
Larry Kellner
Chairman & CEO
Continental Airlines
Dara Khosrowshahi
President & CEO
Expedia Inc
Nigel Knowles
Joint CEO
DLA Piper
Ali Kolaghassi
Vice Chairman & CEO
Saraya Holdings
RK Krishna Kumar
Vice Chairman
Taj Hotels, Resorts & Palaces
Michael Latimer
President & CEO
Oxford Properties Group
Gerald Lawless
Executive Chairman
Jumeirah Group
Jabu Mabuza
CEO
Tsogo Sun Group
André Martinez
Chairman Global Lodging &
Managing Director
Morgan Stanley
Khater Massaad
Chairman
Al Hamra Hotels Management Est
Geoff Muirhead CBE
Group Chief Executive
The Manchester Airports Group
John M Noel
President & CEO
The Noel Group
AIG Travel Guard
Tom Nutley
Chairman
Reed Travel Exhibitions
PRS Oberoi
Chairman
The Oberoi Group
Deepak Ohri
Managing Director
lebua Hotels & Resorts Co, Ltd
Jean Gabriel Pérès
President & CEO
Mövenpick Hotels & Resorts
Dionísio Pestana
Chairman
Group Pestana
Fernando Pinto
CEO
TAP Air Portugal
Wolfgang Prock-Schauer
Chief Executive Officer
Jet Airways India Ltd
Bob Puccini
CEO
The Puccini Group
Duan Qiang
Chairman
Beijing Tourism Group
David Radcliffe
Chief Executive
Hogg Robinson plc
Jay Rasulo
Chairman
Walt Disney Parks and Resorts
Robert Riley
Chief Executive Officer
Emaar Hotels & Resorts
Kurt Ritter
President & CEO
The Rezidor Hotel Group
Peter Rogers
President & CEO
Diners Club International
Marty Salfen
General Manager, Global Travel &
Transportation Industry
IBM
Per Setterberg
CEO
Global Refund Group
Sonu Shivdasani
Chairman & CEO
Six Senses Resorts & Spas
Regine Sixt
Senior Vice President
Sixt rent a car
David Stein
Chairman
The Stein Group
Barry Sternlicht
Chairman & CEO
Starwood Capital Group
Yassin K Talhouni
CEO
Zara Investment Holding Co Ltd
Jaume Tàpies
President
Relais & Châteaux
Andrew C Taylor
Chairman & CEO
Enterprise Rent-A-Car
Kathleen Taylor
President & Chief Operating Officer
Four Seasons Hotels & Resorts
José Antonio Tazón
President & CEO
Amadeus IT Group SA
Matthew D Upchurch
CEO
Virtuoso
Willie Walsh
Chief Executive
British Airways plc
James Wilson
Chief Executive Officer
Nakheel Hotels & Resorts Co LLC
Philip Wolf
CEO
PhoCusWright, Inc
Peter Yesawich
Chairman and CEO
Yesawich, Pepperdine, Brown &
Russell
Mei Yunxin
President
Beijing Tourism Group
Tim Zagat
Co-Founder, Co-Chair & CEO
Zagat Survey LLC
Sarmad Zok
Chief Executive Officer
Kingdom Hotel Investments
HONORARY MEMBERS:
André Jordan
Chairman
André Jordan Group
Jonathan S Linen
Adviser to the Chairman
American Express
Lord Marshall of Knightsbridge
Chairman
Pirelli UK plc
Sir Frank Moore, AO
Chairman
FT Moore P/L
Frank Olson
Chairman of the Board
The Hertz Corporation
Gérard Pélisson
Co-Chairman, Supervisory Board
Accor
Carl Ruderman
Chairman
Universal Media
Tommaso Zanzotto
President
TZ Associates Ltd
CHAIRMAN EMERITUS:
James D Robinson III
General Partner
RRE Ventures
WTTC Chairman (1990-1994)
IMMEDIATE PAST
CHAIRMAN:
Vincent A Wolfington
Chairman Emeritus
Carey International, Inc
WTTC Chairman (2004-2007)
FORMER CHAIRMEN:
Sir Ian Prosser
Retired Chairman
InterContinental Hotels Group PLC
WTTC Chairman (2001-2003)
Harvey Golub
Retired Chairman & CEO
American Express
WTTC Chairman (1996-2001)
Robert H Burns
Chairman
Robert H Burns Holdings Limited
WTTC Chairman (1994-1996)
PRESIDENT:
Jean-Claude Baumgarten
©2007 WORLD TRAVEL & TOURISM COUNCIL
1-2 Queen Victoria Terrace, Sovereign Court, London E1W 3HA, United Kingdom
T: +44 (0) 870 727 9882 or + 44 (0) 207 481 8007 • F: +44 (0) 870 728 9882 or + 44 (0) 207 488 1008 • enquiries@wttc.travel • www.wttc.travel
Correct as of 15 April 2007
CHAIRMAN’S FOREWORD
___________________
2
INTRODUCTION
____________________________
3
SECTION 1:
Economic Highlights for 2007
____________________
5
SECTION 2:
Focus on the Regions
___________________________
9
SECTION 3:
Focus on Countries
____________________________
16
SECTION 4:
Forums for Change
____________________________
19
SECTION 5:
Leading Examples of Best Practice
________________
24
SECTION 6:
Climate Change
_______________________________
27
SECTION 7:
Communications
______________________________
29
CONTENTS
2
CHAIRMAN’S
FOREWORD
AS THE NEW CHAIRMAN OF THE COUNCIL AND ONE
OF ITS FOUNDINg MEMBERS, TAkINg OvER FROM
THE vERy SUCCESSFUL CHAIRMANSHIP OF vINCENT
A WOLFINgTON, I AM DELIgHTED TO HAvE THE
OPPORTUNITy TO DRIvE FORWARD THE COUNCIL’S
MISSION.
Through the 16 year trajectory of the Council we have witnessed and
experienced a whole spectrum of different challenges, in the face of
which the industry has pulled together and proved its determination,
innovation and resilience. According to the WTTC Tourism Satellite
Account model, Travel & Tourism will contribute 10.4 per cent of
global gross domestic product in 2007, and will be responsible for
231 million jobs worldwide.
These positive forecasts augur well for the future of Travel & Tourism, but there is no room for complacency.
Such rapid growth brings with it new challenges, such as the need to ensure capacity keeps pace with the growth
in demand. And this provides us with a timely theme for this year’s global Summit in Lisbon: Breaking Barriers,
Managing growth. The fast rate of change, coupled with the significant growth in Travel & Tourism demand, have
made much tourism-related infrastructure obsolete. The urgent need for an overhaul of ageing infrastructure and
the application of new technologies to facilitate major improvements can no longer be ignored.
While it is easy to identify the barriers to the sustainable growth of Travel & Tourism, the challenge for
decision-makers is to act swiftly and effectively to remove these barriers. Public and private sector partnership is
one of the most effective responses to many of the issues affecting our industry and the lives of all the people who
stand to benefit from Travel & Tourism.
More importantly, WTTC will further industry efforts to ensure the sustainability of our planet. Members
of WTTC and other Travel & Tourism leaders have already taken major steps to design physical assets, manage
operations and train their staff to adopt sustainable practices. WTTC will help to promote best practice examples
throughout the world and will play a bigger role in the global debate on climate change.
A new era has begun and, as always, Travel & Tourism will adapt to the ensuing changes, and our Council will
remain at the forefront of developments.
geoffrey J W kent
Chairman, World Travel & Tourism Council
Chairman & CEO, Abercrombie & kent
3
Jean-Claude Baumgarten
President, World Travel & Tourism Council
INTRODUCTION
OvER THE LAST TWO yEARS, THE WORLD TRAvEL
& TOURISM COUNCIL (WTTC) HAS WITNESSED THE
CONSOLIDATION OF TRAvEL & TOURISM gROWTH ON
A gLOBAL SCALE. NEW AND UNPRECEDENTED TRENDS
HAvE EMERgED FROM THE gLOBAL ExPANSION OF
OUR INDUSTRy IN vIRTUALLy EvERy REgION OF
THE WORLD. TODAy, ALMOST ALL ORgANIzATIONS
AND DESTINATIONS ARE REAPINg THE BENEFITS OF
THIS gROWTH.
More and more governments have recognized Travel & Tourism as
a dynamic engine of economic and social progress. In addition to our
work with governments across the world, we have noted growing
interest and recognition from participants at WTTC events and from
readers of our publications, as well as a significant increase in visitors
to our website.
WTTC’s Tourism Satellite Account research continues to provide business, analysts, public sector officials, academia
and the media with valuable information and forecasts of Travel & Tourism performance for 176 countries, regions
and the world overall.
In response to the sharp increase in media coverage, interviews and articles referring to our research, WTTC
has introduced a new economic research tool, available online at www.wttc.travel, providing users with instant
access to Travel & Tourism data on demand and at no cost.
As the voice of the global Travel & Tourism industry, WTTC invests much of its time and resources in
communications across the globe. We have introduced a new series of events, meetings, press conferences and
publications to raise awareness of the economic and social importance of Travel & Tourism at global, regional,
national and local levels.
After last year’s successful global Travel & Tourism Summit in Washington DC, our 2007 Summit, taking
place in Lisbon, will be the starting point for our new communications efforts. In addition to our core messages
concerning the importance of our industry to different economies worldwide, WTTC will be communicating
much more actively on issues related to the environment and infrastructure needs. Our communications methods
are becoming more and more interactive via this year’s new online web forum facility annexed to our Summit
website. Through this interactive channel we can canvass opinion on the most pressing topics confronting the
industry.
We look forward to engaging with you on the infrastructural and environmental challenges facing the
industry.
4
SECTION
1
Economic Highlights for 2007
5
WORLD TRAvEL & TOURISM IS ExPECTED TO gENERATE IN ExCESS
OF US$7 TRILLION IN 2007, RISINg TO MORE THAN US$13 TRILLION
OvER THE COMINg DECADE, ACCORDINg TO THE WORLD TRAvEL
& TOURISM COUNCIL’S (WTTC’S) TOURISM SATELLITE ACCOUNT (TSA)
RESEARCH, SPONSORED By ACCENTURE AND PREPARED By OxFORD
ECONOMICS.
Travel & Tourism Satellite Accounting – the standardized United
Nations’ tourism measurement tool – provides WTTC with the
framework required to measure Travel & Tourism’s economic
impact on more than 176 countries, regions and the world.
DEMAND
Encompassing all components of Travel & Tourism
consumption, investment, government spending
and exports, in 2007 Travel & Tourism Demand
is expected to generate some US$7,060 billion of
economic activity worldwide, growing to US$13,231
billion by 2017.
gDP
The world’s Travel & Tourism Industry is expected
to contribute 3.6 per cent to gross domestic product
(gDP) in 2007 (US$1,851 billion), rising in nominal
terms to US$3,121.7 billion (3.4 per cent of total
gDP) by 2017. The broader perspective of the Travel
& Tourism Economy, which includes the direct
and indirect impact of our industry, is expected to
account for 10.4 per cent of global gDP (equivalent
to US$5,390 billion), rising to 0.7 per cent (US$9,781
billion) over the next ten years.
EMPLOyMENT
In 2007, world Travel & Tourism Economy
employment is estimated to reach 231.2 million
jobs, representing 8.3 per cent of total employment
worldwide (1 in every 12 jobs). By 2017, this figure
is expected to rise to 262.6 million jobs, accounting
for 8.3 per cent of total employment.
vISITOR ExPORTS
Expenditure by international visitors on goods and
services within an economy can have a significant
impact on the exports of that country. Of total world
exports, Travel & Tourism accounts for some 12 per
cent (US$1,847.8 billion) in 2007. Over the next
years, world Travel & Tourism exports are expected
to grow at a rate of 4.6 per cent per annum.
2007 HIgHLIgHTS
Focused on personal consumption, business spending, capital investment, government expenditures, gross
domestic product and employment – Travel & Tourism Satellite Accounting is perhaps the most important
recent development in the quest to assess Travel & Tourism’s contribution and future potential.
WTTC’s new TSA results point to a strong performance for global Travel & Tourism Demand in 2007,
growing at a rate of 3.9 per cent. Over the next ten years, world Travel & Tourism is expected to average 4.3
per cent per annum. In contrast to the steep curve experienced in 2006, 2007 is expected to be a year in which
growth stabilizes at a rate more commonly associated with a mature industry. The outlook is one of steady, but
healthy progress going forward.
6
ECONOMIES TO
WATCH
Over the next ten years considerable ground will be gained by China, which currently stands in third position
behind Japan and is forecast to move up to second position by 2017. This progression is buoyed by a percentage
growth in real terms of 9.6 per cent per annum over the next ten years.
By 2017 the Russian Federation will enter the top ten ranking in terms of total Travel & Tourism Demand
(absolute volume) for the first time since the TSA research was launched by WTTC.
Turning to WTTC’s research on the world’s strongest Travel & Tourism performers – defined as countries
set to grow the fastest in 2007 and over the coming decade – the results show that China, Montenegro and
India are at the top of the list, with Demand in the respective countries growing each year at a rate of 9.1 per
cent, 8.6 per cent and 7.9 per cent. These countries have consistently ranked in the top three positions over
the past four years, consolidating their growth year on year. Their strong foothold in terms of performance
is underscored by a sustained expansion in their Travel & Tourism industries as a result of focused strategic
development and targeted investment.
On the other hand, countries such as the Democratic Republic of the Congo and Chad, which also feature
in the top ten, owe their high rankings to a sudden or sharp rebound in their economies and Travel & Tourism
activity.
Other countries featured among WTTC’s high performers include Croatia, Romania and Namibia, all of
which are countries that recently adopted a simulated TSA, empowering them with an economic measurement
tool that can direct sound decision-making.
Our latest findings reveal that the world’s largest Travel & Tourism economies are holding
strong in the top ten ranking for 2007. The United States continues in its pole position
with Travel & Tourism Demand accounting for more than US$1,689.3 billion this year.
ON AN EMPLOyMENT SCALE:
Countries expected to generate the
largest amount (absolute terms) of Travel &
Tourism Economy Employment in 2017:
Travel & Tourism
Economy Employment 2017
(‘000 of Jobs)
1 China
75,710.2
2 India
28,322
3 United States
16,125.9
4 Japan
9,422.7
5 Brazil
7,773.2
6 Indonesia
6,853.9
7 Mexico
5,469.2
8 germany
4,962.8
9 Spain
4,858.5
10 Thailand
4,766.9
ON A RELATIvE SCALE:
Countries expected to grow their
Travel & Tourism Demand most rapidly
between 2007 and 2017 are:
Travel & Tourism Demand
2007 - 2017
% Annualized Real Growth
1 China
9.1
2 Montenegro
8.6
3 India
7.9
4 Croatia
7.8
5 Dem Rep of the Congo
7.8
6 vietnam
7.5
7 Romania
7.4
8 Namibia
7.1
9 Hong kong
7.0
10 Chad
7.0
ON AN ABSOLUTE SCALE:
Countries expected to generate
the largest volume of
Travel & Tourism Demand in 2017:
Travel & Tourism Demand
2007 - 2017
(US$ mn)
1 United States
3,067,977.0
2 China
1,571,015.0
3 Japan
981,437.6
4 germany
744,910.7
5 United kingdom
605,124.6
6 France
542,658.2
7 Spain
503,957.5
8 Italy
395,970.7
9 Russian Federation 324,352.7
10 Canada
311,412.6
7
NEW TOURISM SATELLITE ACCOUNT TOOL
In 2007, WTTC launched a new online tool to facilitate fast and effective access to over 600 pages of economic
research. Accessible from the Council’s website at www.wttc.travel, this tool can be used to review and
compare Travel & Tourism forecasts for different countries, as well as to conduct a comparative analysis of
year-on-year performance, starting from 1988 and including forecast analysis to 2017.
www.wttc.travel
8
SECTION
2
Focus on the Regions
9
WHEN CONSIDERED AS A SINgLE MARkET, THE
EUROPEAN UNION IS THE LARgEST TRAvEL &
TOURISM ECONOMy IN THE WORLD, REPRESENTINg
35.2 PER CENT OF gLOBAL MARkET SHARE. THE
EUROPEAN UNION’S TRAvEL & TOURISM ECONOMy
IS ExPECTED TO ACCOUNT FOR 10.9 PER CENT OF
gDP (US$1,767.7 BILLION) AND 25.7 MILLION JOBS (11.8
PER CENT OF TOTAL EMPLOyMENT) IN 2007.
EUROPEAN UNION
As one of the most important generators of employment and wealth across the European
Union, Travel & Tourism will play a significant role in the social and economic future of
EU countries.
Recent policy discussions and developments led by the European Commission and the Council of Ministers,
such as the EU/US Open Skies agreement, have a potential impact on Travel & Tourism activity across the
EU, both directly and indirectly. To measure and manage risks associated with Travel & Tourism (both positive
and negative), WTTC works together with experts, industry leaders and senior officials at national and EU
level. Our European Union Initiative, chaired by Dr Michael Frenzel, Chairman, TUI Ag, and comprising
WTTC Members such as Lord Clement Jones, Co-Chairman, global government Relations, DLA, continues
to advise officials and industry leaders on EU policy proposals.
At this time, WTTC’s efforts in the EU are focused on one of the most pressing issues facing Travel &
Tourism growth in the EU – infrastructure. Rather than curbing growth, the continued lack of investment in
base infrastructure, transport and in particular airports, are exacerbating serious capacity constraints, impeding
security efforts, and leading to a lower quality experience not only for travellers, but also for our employees
and recipient communities. WTTC has established a special committee of advisors to work together with EU
policy-makers to address this barrier to the long-term strength of Travel & Tourism.
10
JUST
THREE
yEARS
AFTER
RELEASINg
A
COMPREHENSIvE REPORT ON TRAvEL & TOURISM
IN CHINA AND HONg kONg SAR, WTTC FOUND
IT NECESSARy TO FOLLOW UP ON THAT WORk
AND PRODUCE AN UPDATE FOR ONE SIMPLE AND
COMPELLINg REASON – WITHIN THE NExT TEN
yEARS, CHINA WILL BECOME THE SECOND LARgEST
TRAvEL & TOURISM ECONOMy IN THE WORLD.
CHINA
Building on the high level of interest among China’s decision-makers in WTTC’s
economic findings, forecasts and recommendations for a policy framework to provide a
favourable environment for the sustainable growth of Travel & Tourism across China, our
Council is continuing to work with the China’s central and regional governments, as well
as with our Members in the country.
The Beijing Olympics, 2008
In the run-up to the Beijing Olympics in 2008, WTTC is meeting regularly with the Beijing Tourism
Administration (BTA) and the China National Tourism Administration (CNTA). This year, leaders of both
the BTA and CNTA will participate in the global Travel & Tourism Summit, taking place in Lisbon, Portugal,
to discuss developments in relation to the Olympics, together with Members of WTTC.
Regional Tourism Forum,
guiyang, guizhou Province
WTTC continues to support China’s
Central government plans to generate
economic growth and employment in
the western provinces of the country.
Following an official visit to guiyang
in April 2007, WTTC and the China
Chamber of Tourism Commerce started to
work on an international Travel & Tourism
forum, which will take place in guiyang in
autumn 2007. Bringing international Travel
& Tourism leaders together with regional
decision-makers, this forum will facilitate
an exchange of global and local knowledge,
as well as exploring opportunities for Travel
& Tourism growth in the region.
WTTC’s Mandarin Website
In line with the launch of the new WTTC website in 2007 (www.wttc.travel), the Chinese language website
has been enhanced with a more detailed and a wider range of information, as well as additional services such
as a TSA statistical data comparison section. The website has proved to be a valuable source of information for
journalists, analysts and investors in China.
Jean-Claude Baumgarten, President, WTTC and Mr Shao Qiwei,
Chairman, China National Tourism Administration (CNTA) in Beijing
in April 2007
11
IN ABSOLUTE TERMS, THE UNITED STATES CONTINUES
TO HOLD ITS POSITION AS THE SINgLE LARgEST
TRAvEL & TOURISM ECONOMy IN THE WORLD, UP TO
2017. HOWEvER, RELATIvE PERFORMANCE MEASURES
INDICATE THAT THE USA WILL CONTINUE TO LAg
BEHIND THE WORLD TRAvEL & TOURISM ECONOMy
– By MORE THAN ONE PERCENTAgE POINT OvER THE
PERIOD 2007 – 2017.
UNITED STATES
According to the Travel Industry Association of America (TIA), the US share of international
tourism is at an all-time low, having suffered a double-digit decline since 2000 and a 35
per cent drop since 1992. TIA estimates that, for every one per cent of world market
share regained, the USA would stand to generate an estimated 8.1 million extra foreign
visitors, representing an additional US$13.4 billion contribution to gDP and 153,000
more jobs. Beyond the significant social and economic impact of Travel & Tourism, the
USA stands to gain from the unique contribution of our industry to building international
understanding.
Together with our US partner, the Travel Business Roundtable (TBR) and TIA, WTTC is continuing to raise
awareness of the importance of Travel & Tourism in the US Capitol, and at state and local levels.
Following our collaborative effort to produce the 2006 global Travel & Tourism Summit in Washington DC
– which was attended by Condoleeza Rice, US Secretary of State; Carlos gutierrez, US Secretary of Commerce;
Michael Chertoff, US Secretary of Homeland Security; and Norman Minetta, US Secretary of Transportation
– WTTC, TBR and TIA will convene a meeting of Travel & Tourism leaders in New york in autumn 2007 for
discussions that will help to move forward our work with the US government.
12
OvER THE PAST yEAR, TRAvEL & TOURISM DEMAND
gROWTH IN LATIN AMERICA HAS AvERAgED 7.4 PER
CENT, POSITIONINg THIS REgION AS THE SECOND
FASTEST gROWNg IN THE WORLD IN 2007. gIvEN
THEIR COUNTRIES’ STRONg POTENTIAL FOR TRAvEL
& TOURISM EMPLOyMENT, ESTIMATED AT 17 MILLION
JOBS By 2017, LATIN AMERICAN gOvERNMENTS
ARE ENCOURAgED TO MAkE TRAvEL & TOURISM A
STRATEgIC PRIORITy FOR SOCIAL AND ECONOMIC
PROgRESS.
LATIN AMERICA
In March 2007, WTTC and the Portuguese Tourism Board organized a ‘roadshow’ to
raise awareness of Travel & Tourism’s potential to governments and industry leaders
across Latin America. Meetings and events were organized in Buenos Aires, Argentina,
Santiago de Chile, Chile, and São Paulo, Brazil.
The 2007 global Travel & Tourism Summit in Lisbon, Portugal, will provide the venue for follow-up meetings
with Ministers of Tourism and other influential policy leaders from the region.
13
THE IMMENSE gROWTH OF TRAvEL & TOURISM IN
COUNTRIES SUCH AS THE UNITED ARAB EMIRATES
HAS POSITIONED THE MIDDLE EAST FIRMLy ON THE
gLOBAL TRAvEL & TOURISM MAP.
MIDDLE EAST
Continuous investment in Travel & Tourism infrastructure, linked to a sound policy on,
and commitment to, the industry, have helped to ensure the long-term success of Travel
& Tourism. growing recognition of the role of our industry as a catalyst for economic
diversification has resulted in more and more private sector leaders joining WTTC.
Together, these leaders have established a WTTC Middle East Chapter which meets regularly to discuss Travel &
Tourism development across the region and to assess global communication efforts. Following a meeting held in
February 2007, the Chapter will reconvene in May 2007.
The following WTTC Members are committed to the Middle East Chapter:
• Maurice Flanagan CBE, Executive vice Chairman,
Emirates Airline & group and Chairman of the WTTC Middle East Chapter
• Essam Abouda, vice President, Arabian Peninsula, Hilton Hotels
• David Church, Partner, DLA Piper Middle East Office, DLA Piper
• David Clifton, Managing Director EMEA, Interval International
• Ghaith Al Ghaith, Commercial Operations Director, The Emirates group
• Mohammed Al Habbai, CEO, Dubailand
• James Hogan, CEO, Etihad Airways
• Ali Kolaghassi, vice Chairman & CEO, Saraya Holdings
• Gerald Lawless, Executive Chairman, Jumeirah group
• Dr Khater Masaad, Chairman, khatt Hotel, Al Hamra Hotels Management EST
• Yassin Talhouni, CEO, zara Investment Holding
• Sarmad Zok, CEO, kingdom Hotel Investments
14
BASELINE FORECASTS FOR gROWTH IN SUB-SAHARAN
AFRICA OF 4.2 PER CENT IN 2007 AND 4.5 PER CENT
ANNUALLy OvER THE NExT TEN yEARS – RANk THE
REgION ABOvE THE WORLD AvERAgE. WITH STRONg
POTENTIAL FOR gROWTH ACROSS THE ENTIRE
REgION, TRAvEL & TOURISM HAS MUCH TO OFFER
AFRICAN ECONOMIES IN TERMS OF ExPORTS, CAPITAL
INvESTMENT, gDP AND JOBS.
AFRICA
Following two in-depth WTTC studies for South Africa, our Council continues to liaise
with Travel & Tourism leaders across the country. Discussions, led by WTTC Member,
Jabu Mabuza, Chairman of Tsogo Sun, and Chairman of the South Africa Tourism Board,
look to extend the positive impact of the forthcoming 2010 World Soccer Championships
through Travel & Tourism in the short, medium and longer term.
The Namibia Country Report, launched by WTTC at the end of last year, acted as a catalyst for Travel & Tourism
development in the country. The collaborative dialogue that was initiated in Windhoek has led to the Honourable
Nahas Angula participating as a lead contributor at the 7th global Travel & Tourism Summit in Lisbon.
going forward, WTTC will extend its activities across a growing number of African countries, to support the
efforts of public and private sector leaders in pursuing the sustainable growth of Travel & Tourism.
15
SECTION
3
Focus on Countries
16
MONTENEgRO HAS CONSISTENTLy RANkED AMONg
THE TOP TWO ON WTTC’S LIST OF HIgH-PERFORMINg
TRAvEL & TOURISM ECONOMIES EACH yEAR FOR
THE PAST FOUR yEARS. THIS OUTSTANDINg TRACk
RECORD REFLECTS THE STRONg COMMITMENT OF
MONTENEgRO’S DyNAMIC MINISTRy OF TOURISM
AND ENvIRONMENTAL PROTECTION TO REALIzE THE
FULL POTENTIAL OF THE INDUSTRy IN A SUCCESSFUL
AND SUSTAINABLE FASHION.
MONTENEgRO
This year, WTTC is working with the Ministry of Tourism and Environmental Protection
to carry out an in-depth study of Travel & Tourism performance in Montenegro, revising
forecasts for the next ten years. This second project, which is a follow-up to the Tourism
Satellite Account and Country Report produced by WTTC and Oxford Economics
in 2004, also reviews the strength of Montenegro’s policy developments, setting new
competitive targets for foreign direct investment, as well as visitors to the country.
THIS yEAR, WTTC HAS INITIATED ITS FIRST TOURISM
SATELLITE ACCOUNT FOR THE REgION OF LISBON.
LISBON
Commissioned by the Mayor and Tourism Board of Lisbon, this report will help Lisbon
define Travel & Tourism policy in the context of the economic potential open to this
unique region of Portugal. At the same time, this project will assist WTTC in promoting
TSA research to other prospective cities across the world.
17
WTTC HAS BEEN WORkINg CLOSELy WITH THE gREEk
MINISTER OF TOURISM AND HER CABINET TO ASSIST
IN THE DEvELOPMENT OF A TOURISM SATELLITE
ACCOUNT TO MEASURE THE REAL IMPACT OF TRAvEL
& TOURISM ACROSS THE COUNTRy AND TO PROvIDE
A TOOL FOR SOUND POLICy DECISIONS.
gREECE
WTTC fully supports aims to spread the potential of Travel & Tourism growth throughout
the country, ensuring economic benefits for mainland greece, as well as the country’s
islands.
IN SEPTEMBER 2006, WTTC DELIvERED AND LAUNCHED
THE NAMIBIA COUNTRy REPORT, COMMISSIONED By
THE NAMIBIA TOURISM BOARD (NTB), AT A SERIES OF
EvENTS HELD IN WINDHOEk.
NAMIBIA
Among the recommendations put forward in the report were the adoption of a Master
Plan for Namibian Tourism, the development of a strong and profitable airline service to
Namibia, the establishment of a culture of Travel & Tourism statistics to inform decision-
making, and a community-based tourism strategy for Namibia.
Overall, Namibia is classified as a Travel & Tourism intensive country and, in 2007, has entered the list of the top
ten fastest growing Travel & Tourism economies for the first time, ranked eighth. Total Demand is expected to
grow by 6.1 per cent in 2007 and by 6.9 per cent, per annum, in real terms, between 2008 and 2017.
18
SECTION
4
Forums for Change
19
THE gLOBAL TRAvEL & TOURISM SUMMIT IS THE
WORLD’S ONLy gATHERINg FOR PUBLIC AND PRIvATE
SECTOR LEADERS OF TRAvEL & TOURISM AT THE
HIgHEST LEvEL, REPRESENTINg ALL SECTORS OF OUR
INDUSTRy AND ALL REgIONS OF THE WORLD.
gLOBAL TRAvEL &
TOURISM SUMMIT
WASHINgTON DC, 2006
By 2003, the world had been hit by a series of disasters and other negative events of unprecedented proportions
– from 9/11 to the war in Iraq, constant threats of terrorism and the SARS crisis. Not surprisingly, these had
a significant impact on demand for Travel & Tourism and WTTC, together with other industry organizations
and associations, was challenged with the need to instil confidence among the travelling public.
The global Travel & Tourism Summit in 2003 was the first of WTTC’s annual gatherings to be opened
up to the global media and its theme – Building New Tourism – was conceived as a result of the industry
environment during that period. For the first time ever, the Summit brought together industry CEOs from
around the world to demonstrate unity and strength in the face of adversity.
The outcomes of this Summit were deemed so rich that they shaped the
future of the Council’s vision and WTTC launched the Blueprint for New
Tourism, our mission publication, later that year.
The following Summits, which took place in Qatar in 2004, India
in 2005, and the USA in 2006, set new milestones, repositioning the
way in which WTTC raises awareness of the social and economic
importance of Travel & Tourism.
With more than 700 industry leaders, senior government officials
and influential journalists present in Washington DC, including
Condoleezza Rice, US Secretary of State, Michael Chertoff, US
Secretary of Homeland Security, Carlos gutierrez, US Secretary of
Commerce, and Norman Mineta, US Secretary of Transportation,
leaders engaged in meaningful discussions on Travel & Tourism
issues affecting the USA and the world generally.
Leaders’ calls for action echoed throughout the Summit, and
were reiterated in news articles and special reports that followed
the event. WTTC recently issued a special report entitled
Open Mind, Open World, which captured and promoted
the conclusions that were drawn from our discussions in
Washington DC.
20
LISBON, PORTUgAL, 2007
This year, the global Travel & Tourism Summit will convene in Lisbon, Portugal, under the patronage of the
President of the Portuguese Republic and the Prime Minster of Portugal. Organized in cooperation with the
Portuguese Ministry of Economy & Innovation, the Tourism Board and Chairmen of Espírito Santo Turismo,
Pestana Turismo, TAP Portugal and the André Jordan group, the Summit provides an outstanding example of
public-private sector partnership.
To be set in ‘the round’, the 2007 Summit will again bring global leaders together in an auditorium built
on the principles of a Roman theatre to encourage open dialogue.
Breaking Barriers-Managing growth
Although the last 12 months have been very positive for Travel & Tourism, the industry faces new and
immediate challenges. Under the theme Breaking Barriers, Managing growth, the 2007 Summit will draw
attention to key issues challenging the sustainable future of Travel & Tourism. These include:
• Are the conditions in place for this growth to generate wide prosperity; or will opportunities be
squandered and tensions mount because barriers are allowed to persist?
• Is growth to be pursued purely for profit, or is the Travel & Tourism sector capable of acting
as responsible world citizens, balancing business needs with cultural, social and environmental
factors?
Interactive Web Channel
WTTC’s new Interactive Web Channel provides an opportunity for everyone to take part in the debate, in the
run-up to the 2007 Summit. It is designed to add value and substance to the discussion of the key issues which
will be the focus of the Summit in Lisbon, Portugal. Everyone can submit comments on the subject of their
choice, and these comments are regularly published on the Interactive Web Channel. The debates in Lisbon
will take account of the discussions on the Interactive Web Channel, and will be all the richer as a result.
www.globaltraveltourism.com/webchannel
21
LAUNCH OF gLOBAL 2007 TSA RESEARCH – BERLIN, gERMANy
OTHER MAJOR
EvENTS
The 2007 global TSA research was launched at a press conference
at ITB, Berlin in conjunction with Accenture as the sponsoring
partner and Oxford Economics, WTTC’s research partner.
The press conference was attended by about 100 guests, including Tourism Ministers from Botswana and
Montenegro and top industry players and journalists from across the world. geoffrey kent, Chairman of
WTTC and Chairman and CEO of the Abercrombie & kent group of Companies, Jean-Claude Baumgarten,
President of WTTC, Lord Tim Clement-Jones, Co-Chairman, global government Relations from DLA Piper,
and Adrian Cooper, Managing Director, Oxford Economics, as well as guido Haarmann, Senior Executive,
Accenture Transportation & Travel Service Practice, made up a skilled panel, analyzing the trends and figures
and leading into the debate. The press conference was followed by a buffet lunch reception.
WTTC’s presence in Berlin was also marked by Jean-Claude Baumgarten’s receipt of the International
Society of Hotel Consultants’ (ISHC’s) Pioneer Award during the closing ceremony of IHIF on 7 March,
2007.
WTTC INDUSTRy EvENTS, 2007
Throughout the year, WTTC organizes industry events to bring
influential decision-makers and industry leaders together to discuss
key issues affecting Travel & Tourism across the world.
WTTC’s calendar of special industry events will start in September 2007 with a gathering in London focused
on the urgent need to address inadequate levels of infrastructure, which continue to hamper the sustainable
development of Travel & Tourism in the European Union. Other events include a special high-level meeting
in New Delhi, India, towards the end of 2007, which will assist policy-leaders in driving Travel & Tourism
employment opportunities across the Indian Subcontinent.
22
MAy 2006
kuoni Centennial Dinner, geneva, SWITzERLAND
World Economic Forum Middle East, Sharm-el-
Sheikh, EgyPT
WTTC Middle East Chapter Meeting, Dubai, UAE
JUNE 2006
IATA Annual general Meeting, Paris, FRANCE
WTTC/Accenture Uk Event, London, Uk
JULy 2006
AAA Advisory Meeting, Chicago, USA
National Business Travel Association Annual
International Convention, Chicago, USA
SEPTEMBER 2006
Fonatur Event, Mexico City, MExICO
Launch of Namibia Report, Windhoek, NAMIBIA
PhoCusWright Executive Conference, Brussels,
BELgIUM
Tourism Africa 2006, geneva, SWITzERLAND
OCTOBER 2006
APEC ministerial meeting, Hoi An, vIETNAM
Chicagoland Summit, Chicago, USA
Hotel Investment Conference Asia Pacific (HICAP),
Hong kong, CHINA
WTTC/TBR Annual Industry Lunch, New york,
USA
WTTC Executive Committee Meetings & WTTC/
Accenture press event, New york, USA
WTTC Roundtable, Moscow, RUSSIA
NOvEMBER 2006
BBC World Nation Branding Conference, London,
Uk
China…The Future of Travel, London, Uk
Destination 2006 – Sustainable Tourism, Porto Alegre,
BRAzIL
European Tourism Forum, Limassol, CyPRUS
Meditour Summit, Antalya, TURkEy
Mkg Forum International de l’Hôtellerie and
Hospitality Awards, Paris, FRANCE
PhoCusWright Executive Conference, Hollywood,
USA
World Travel Market, London, Uk
WTTC Annual Cocktail Reception, London, Uk
WTTC India Initiative Annual general Meeting,
Delhi, INDIA
DECEMBER 2006
Launch of Brunei Report, Bandar Seri Begawan,
BRUNEI DARUSSALAM
JANUARy 2007
Americas Lodging Investment Summit (ALIS), Los
Angeles, USA
BTL Lisbon Tourism Fair, Lisbon, PORTUgAL
FITUR, Madrid, SPAIN
Pre-launch of World Economic Forum
Competitiveness Monitor, Davos, SWITzERLAND
World Economic Forum, Davos, SWITzERLAND
WTTC Launch of Summit Programme, Lisbon,
PORTUgAL
FEBRUARy 2007
Foreign Investment in Real Estate and Tourism
Industries in Brazil, Rio de Janeiro, BRAzIL
Launch of greece Report, Athens, gREECE
South Africa Tourism Board Meeting, Johannesburg,
SOUTH AFRICA
WTTC Middle East Chapter Meeting, Dubai, UAE
MARCH 2007
International Hotel Investment Conference (IHIF),
Berlin, gERMANy
Internationale Tourismus Börse (ITB), Berlin,
gERMANy
virtuoso Symposium, St Petersburg, RUSSIA
WTTC/Accenture Launch of global TSA 2007,
Berlin, gERMANy
APRIL 2007
Arabian Hotel Investment Conference (AHIC),
Dubai, UAE
MAy 2007
7th global Travel & Tourism Summit, Lisbon,
PORTUgAL
Arabian Travel Market, Dubai, UAE
Tourism for Tomorrow Awards Winners’ Ceremony,
Lisbon, PORTUgAL
WTTC Annual general Meetings, Lisbon,
PORTUgAL
WTTC Executive, Audit & Membership Committee
Meeting, Lisbon, PORTUgAL
Launch of Lisbon Region Report, Lisbon,
PORTUgAL
Launch of Montenegro Report, Podgorica,
MONTENEgRO
WTTC has participated in the following in events in 2006/07:
23
SECTION
5
Leading Examples of Best Practice
24
gLOBAL CONSCIOUSNESS OF THE IMPORTANCE OF
TRAvEL & TOURISM HAS TRIggERED A FRESH LOOk
AT THE OPPORTUNITIES IT PRESENTS. NEW TOURISM
IS A NEW TyPE OF COHERENT PARTNERSHIP BETWEEN
THE PRIvATE SECTOR AND PUBLIC AUTHORITIES. IT IS
gEARED TO DELIvERINg COMMERCIALLy SUCCESSFUL
PRODUCTS – BUT IN A WAy THAT ENSURES BENEFITS
FOR EvERyONE.
TOURISM FOR
TOMORROW
WTTC’s guiding Blueprint for New Tourism encourages leaders to look beyond short-term
considerations and to focus on Travel & Tourism benefits – not only for people who
travel, but also for people living in the communities they visit, and for their respective
natural, social and cultural environments.
The Tourism for Tomorrow Awards recognize the world’s leading examples of organizations and destinations that
adopt these principles and translate them into real practice.
2007 marks the third year of WTTC’s stewardship of the Tourism for Tomorrow Awards. Over the past
two years, WTTC has invested in profiling the awards and promoting winners and finalists to a global audience.
Furthermore, all categories, as well as rules and guidelines, have been revised, and the first steps to introducing a
feedback scheme have been pursued to strengthen the awards’ credibility and validity.
We have seen a remarkable increase in applications for the awards, up by 37 per cent year on year from 2006
to 2007. Entries this year ranged from small- and medium-sized businesses to large global players from more than
40 countries worldwide.
25
DESTINATION AWARD
The great Barrier Reef, Australia
The greenbox, Ireland
The State of vermont, USA
INvESTOR IN PEOPLE AWARD
10 knots Development Corporation, Philippines
Nihiwatu Resort, Indonesia
Sunderbans Jungle Camp, India
CONSERvATION AWARD
Aqua-Trek, Fiji Islands and USA
Aspen Skiing Company, USA
Caiman Ecological Refuge, Brazil
gLOBAL TOURISM BUSINESS AWARD
Lindblad Expeditions, USA and global
Six Senses Resorts & Spas, Thailand and global
Wilderness Safaris, South Africa
2007 JUDgINg PANEL
Costas Christ, CEO of the Bar Harbor Maine Chamber of Commerce, USA, Chairman
Graham Boynton
group Travel Editor
The Telegraph, Uk
Hon John Briceño
Deputy Prime Minister and Minister of
Natural Resources, Local government and
the Environment
Ministry of Natural Resources and the
Environment, Belize
Fiona Jeffrey
Managing Director
World Travel Market, Uk
Hitesh Mehta
Director of Ecotourism
EDSA, USA
26
SECTION
6
Climate Change
27
OvER RECENT MONTHS THERE HAS BEEN INCREASED
EvIDENCE OF THE WORLD’S DETERMINATION TO
ADDRESS ENvIRONMENTAL CHALLENgES. ABOvE ALL,
A TIPPINg POINT HAS BEEN REACHED ON CLIMATE
CHANgE AND, IN PARTICULAR, ITS IMPACT ON THE
ENvIRONMENT.
CLIMATE CHANgE
In 2007, WTTC launched an international campaign to call to dialogue the issues on
climate change and the environment. The campaign ran full pages in authoritative
publications such as The Daily Telegraph, Newsweek, The Wall Street Journal and travel trade
media around the world.
WTTC’s Interactive Web Channel, created to
encourage open dialogue on key issues facing Travel
& Tourism in the run-up to the 2007 Summit,
facilitated an exchange of views concerning
climate change.
The online dialogue has attracted a variety of
opinions concerning Travel & Tourism’s impact
on the environment, identifying steps that can
be taken to enhance efforts, and reflecting on
environmental good practice, working hand in
hand with sustainable communities, nations and
business.
going forward, WTTC will step up efforts
to bring together world leaders to discuss and
agree solutions for climate change, which
will be communicated through a global PR
and media campaign. The Interactive Web
Channel will continue to play a role in
attracting the wider global community to
our work in this area.
28
SECTION
7
Communications
29
European Union
1%
Tourism for Tomorrow
5%
China
8%
Country Reports
13%
20%
WTTC General
24%
Travel & Tourism Summit
28%
Tourism Satellite Accounting
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
0
100
200
300
400
500
600
700
2004
2005
2006
N
o
.
o
f
A
r
t
i
c
l
e
s
COMMUNICATIONS
Media activity and press coverage are powerful tools, which WTTC employs in order to
achieve its mission to raise awareness of the economic and social importance of Travel
& Tourism across the world. In 2006 WTTC undertook a series of communication
activities, which led to a positive increase in the volume of global media coverage.
year on year the coverage of WTTC activities continues to spread around the world. The graph below clearly
indicates the healthy increase in the number of articles in which WTTC is quoted. There is a notable peak around
the time of the global Travel & Tourism Summit in the second quarter of the year and a sharp increase in the third
quarter of 2005 occurred following the research released by the Council measuring the impact of the terror attacks
in London on 7 July.
Over the past year WTTC has continued to work with national and regional governments and industry
leaders to produce focused TSA research and set forth specific policy recommendations to address strategic
Travel & Tourism development issues. These reports are officially launched with a presentation of the findings to
representatives of both the public and private sectors, as well as the media, attracting wide coverage both locally and
internationally. In 2006 reports were produced for the Russian Federation, Romania, Namibia, China and Brunei.
This year, reports for greece, Montenegro and Lisbon are being developed.
WTTC’s economic research continues to provide governments and the media with vital statistical information
on the challenges and opportunities facing our industry today. Furthermore, the global Travel & Tourism Summit
helps attract press and media on a wide scale from business, mainstream and trade press.
As an example, the success of the China report, launched in April 2006, and WTTC’s increased profile in
China, together with the Summit in New Delhi in 2005, have greatly stimulated media interest in Asia Pacific.
2006 Coverage by Topic
2004-2006 Media Coverage
30
THE ONLINE COMMUNITy CONTINUES TO gROW
IN SIzE AND COMPETITIvENESS AND IS SETTINg
HIgH TARgETS IN TERMS OF SUCCESSFUL ONLINE
COMMUNICATION. OvER THE PAST yEAR WTTC HAS
UNDERTAkEN AN OvERHAUL OF ITS WEBSITE AND THE
NEW WEBSITE WAS LAUNCHED ON 1 MARCH 2007.
NEW WEBSITE
By introducing new elements to the WTTC website, its functionality and user-friendliness
have been vastly improved. visitors are now able to sign up to email alerts, keeping them
up to date on their fields of interest. Furthermore, all WTTC publications and documents
have been arranged in an ‘advanced document resource centre’, which allows visitors to
make a targeted search for specific information.
TOURISM SATELLITE ACCOUNTINg AT THE FOREFRONT
2006 has seen an increase in traffic to the WTTC website of 67 per cent, equivalent to 10 million hits – representative
of the overall positive trend in online communication. Download activity has also risen, as well as posing new
demands on the presentation of TSA research. To meet those expectations, a TSA data comparison function has
been developed in addition to the downloadable reports. This and other new functions are also accessible on the
WTTC Mandarin Chinese language website.
31
TSA data comparison – search form and results page
www.wttc.travel
32
Jean-Claude Baumgarten
President
jclaude2008@yahoo.com
Ufi Ibrahim
Chief Operations Officer
ufi.ibrahim@wttc.travel
Sophie Brevitt
Executive Assistant to the President
& COO
sophie@wttc.travel
Claire Brooks
Membership Co-ordinator
claire@wttc.travel
Sarieu Caramba-Coker
Office Manager
sarieucarambacoker@wttc.travel
Shushuang Fan
Communications Assistant
shushuang@wttc.travel
Lisa Fox
Policy Analyst
lisafox@wttc.travel
Susann kruegel
Projects & Events Co-ordinator
susann@wttc.travel
Patty Lloyd
Summit Co-ordinator
patty@wttc.travel
Jason Norman
Finance Director
jasonnorman@wttc.travel
Louise Oram
Communications and
PR Co-ordinator
louise@wttc.travel
David Tarsh
Communications Consultant
davidtarsh@wttc.travel
WTTC India Initiative
executiveassistant@wttcii.org
APEC Liaison
Ray Spurr
Policy Advisor, Asia Pacific
r.spurr@unsw.edu.au
© 2007 WORLD TRAvEL & TOURISM COUNCIL
1-2 Queen victoria Terrace, Sovereign Court, London, E1W 3HA, Uk
Tel: +44 (0) 870 727 9882 or +44 (0) 207 481 8007
Fax: +44 (0)870 728 9882 or +44 (0) 207 488 1008
enquiries@wttc.travel • www.wttc.travel
WTTC CONTACTS
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