17/05/2002
Summary
WTTC has published four reports based on the research carried out by its different task Forces - on Human Resources, Infrastructure, IT/E-Commerce and Taxation.
Leading trade organization, the World Travel & Tourism Council (WTTC), has released a series of research reports examining key areas affecting the growth of the Travel & Tourism industry. WTTC has published the results of its four task forces, set up in May 2001 to raise awareness of particular issues that present opportunities for, or threats to, the growth of Travel & Tourism.
A report has been produced for each of the task force areas‚ Human Resources, Infrastructure, IT/E-Commerce and Taxation, and is the culmination of 12 months of work by WTTC task forces, members of whom comprise a mix of industry chairmen, CEOs and directors of each of the subject areas.
"Travel & Tourism is a complex industry operating across a spectrum of activity," said WTTC President, Jean-Claude Baumgarten. "We hope that by addressing the needs of the industry in these core areas, it will highlight the need for further collaboration between government and the private sector to find real solutions for its continued growth."
With human resources a key area for such a labour-intensive and high employment industry, the HR Task Force concentrated its efforts on six priority issues:
- Attraction and retention of staff
- Racial and gender prejudice
- Training and education
- Leadership and management development
- Raising the awareness of governments
- The future role of HR and the impact of e-HR
Research on these priority areas was carried out by the task force members and is published in the report with recommendations and examples of best practice in HR management.
The Council established an Infrastructure Task Force to identify the need to heighten awareness of deepening infrastructure challenges that continue to act as a major barrier to the sustainable growth of Travel & Tourism in both developed and emerging economies. WTTC believes adequate infrastructure development and access to markets are two of the most important prerequisites for the sustainable developent of Travel & Tourism and for the socio-economic prosperity of any country.
The vision of the IT/E-Commerce Task Force is that travel distribution must evolve from efficiently processing transactions to engaging in meaningful conversations with customers who produce profitable bookings. The report outlines several outcomes to provide a route toward that vision.
Taxation continues to be a significant policy area inhibiting the growth of the Travel & Tourism industry in some regions and countries, with regressive systems imposing high levies on outside visitors. Using the Council's Principles of Intelligent Taxation framework - on equity, efficiency, simplicity, fairness and stimulus to growth‚ the Taxation Task Force regularly reviews government tax proposals affecting the Travel & Tourism industry.
The reports, which provide thorough analysis on each of the topics as well as recommendations for industry and governments, are available free from WTTC as part of the Council's continued drive to further the pursuit of industry excellence for all players working in Travel & Tourism. The report can be downloaded in entirety from the WTTC website (www.wttc.org).
WTTC is the forum for global business leaders in Travel & Tourism comprising the presidents, chairs and CEOs of 100 of the world's foremost companies. It is the only body representing the private sector in all parts of the Travel & Tourism industry worldwide.
17/05/2002
Summary
WTTC has published four reports based on the research carried out by its different task Forces - on Human Resources, Infrastructure, IT/E-Commerce and Taxation.
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Leading trade organization, the World Travel & Tourism Council (WTTC), has released a series of research reports examining key areas affecting the growth of the Travel & Tourism industry. WTTC has published the results of its four task forces, set up in May 2001 to raise awareness of particular issues that present opportunities for, or threats to, the growth of Travel & Tourism.
A report has been produced for each of the task force areas‚ Human Resources, Infrastructure, IT/E-Commerce and Taxation, and is the culmination of 12 months of work by WTTC task forces, members of whom comprise a mix of industry chairmen, CEOs and directors of each of the subject areas.
"Travel & Tourism is a complex industry operating across a spectrum of activity," said WTTC President, Jean-Claude Baumgarten. "We hope that by addressing the needs of the industry in these core areas, it will highlight the need for further collaboration between government and the private sector to find real solutions for its continued growth."
With human resources a key area for such a labour-intensive and high employment industry, the HR Task Force concentrated its efforts on six priority issues:
- Attraction and retention of staff
- Racial and gender prejudice
- Training and education
- Leadership and management development
- Raising the awareness of governments
- The future role of HR and the impact of e-HR
Research on these priority areas was carried out by the task force members and is published in the report with recommendations and examples of best practice in HR management.
The Council established an Infrastructure Task Force to identify the need to heighten awareness of deepening infrastructure challenges that continue to act as a major barrier to the sustainable growth of Travel & Tourism in both developed and emerging economies. WTTC believes adequate infrastructure development and access to markets are two of the most important prerequisites for the sustainable developent of Travel & Tourism and for the socio-economic prosperity of any country.
The vision of the IT/E-Commerce Task Force is that travel distribution must evolve from efficiently processing transactions to engaging in meaningful conversations with customers who produce profitable bookings. The report outlines several outcomes to provide a route toward that vision.
Taxation continues to be a significant policy area inhibiting the growth of the Travel & Tourism industry in some regions and countries, with regressive systems imposing high levies on outside visitors. Using the Council's Principles of Intelligent Taxation framework - on equity, efficiency, simplicity, fairness and stimulus to growth – the Taxation Task Force regularly reviews government tax proposals affecting the Travel & Tourism industry.
The reports, which provide thorough analysis on each of the topics as well as recommendations for industry and governments, are available free from WTTC as part of the Council's continued drive to further the pursuit of industry excellence for all players working in Travel & Tourism. The report can be downloaded in entirety from the WTTC website (www.wttc.org).
WTTC is the forum for global business leaders in Travel & Tourism comprising the presidents, chairs and CEOs of 100 of the world's foremost companies. It is the only body representing the private sector in all parts of the Travel & Tourism industry worldwide.
